Worldpay FAQs

Table of Contents

Reconciliation
Online Reporting
Terminal Troubleshooting
OmniFlex Virtual Terminal
Statements
PCI Compliance

1. What if I need help reconciling my daily batches and credit card transactions?
   • Login to iQ to research your transactions and batches.
     • Reconciliation Tips
     • View Transaction Details
     • Batch Management-Post Settlement
   • Or login to the iQ NOW Mobile App to view your transactions and batches.
     • iQ NOW Reconciliation Tips
     • iQ NOW Transaction Look-up
2. How do I access my online reporting?
   • To access online reporting, you will want to enroll in iQ.
     • iQ Account Topics and Articles
       • Enroll in iQ
         • Register & Enroll (You will need your Merchant ID (MID) and Tax ID numbers for the resend)
       • I Forgot My iQ Password
       • My iQ Account is Locked
       • Reset My iQ Security Questions
       • Add a user to iQ
     • How to Navigate iQ
     • Get Information about iQ Now (Mobile App)
   • Contact Information
     • Email: support@accessmyiq.com
     • Phone: 800-846-4472
       • Existing customer, press 1
       • To better assist, enter your merchant ID (MID) or enter the main contact number on the account
3. What if I need help troubleshooting my terminal or point-of-sale device?
   • Troubleshooting
     • Phone: 800-846-4472
       • Existing customer, press 1
       • To better assist, enter your merchant ID (MID) or enter the main contact number on the account
     • Verifone VX520
     • VeriFone T650c
     • PAX Devices
     • Terminal Quick Reference Guides
     • Troubleshooting
4. What if I have questions about my Virtual Terminal, OmniFlex?
   • Please review our OmniFlex Quick Reference Guide to assist with any of the following questions:
     1. How do I run reports?
     2. How do I update transactions (transaction lookup, capture from authorization, and return/reverse/void)?
     3. How do I set up a Card on File?
     4. How do I set up a payment plan (Recurring Payments)?
     5. How do I capture a sale (manually enter, etc)?
   • OmniFlex Support
     • Phone: 800-808-6394
     • Contact Us Form
     • Website: OmniFlex
5. How do I access my monthly statements?
   • Login to iQ to access your monthly statements.
   • Or login to the iQ Now mobile site to download your statements.
6. What if I need help with my PCI compliance certificiation using SaferPayments?
   • SaferPayments account support
     • SaferPayments Login
     • How do I confirm my compliance?
       • Phone: 866-493-8756 (Monday to Friday 8am to 10pm EST)
       • Email: support@yoursecurejourney.com